Robust Call Center Features

Sophisticated functionality designed to provide the highest level of customer service and attention.  Agents can easily work from remote locations with full access as if they were in the office!

ROUND ROBIN QUEUE

LONGEST WAIT QUEUE

Ave Answer Time

3 Seconds

6 Seconds

4 Seconds

7 Seconds

Agent 1

Agent 2

Agent 4

Agent 4

#4

#2

#3

#1

Call Priority

LEAST TALK TIME  QUEUE

FEWEST ANSWERED QUEUE

27 Minutes

Agent 1

Talk Time

38 Minutes

Agent 2

16 Minutes

Agent 3

Call Priority

#3

#2

#1

Agent 2

Agent 3

16 Answered

22 Answered

Agent 1

Agent 4

24 Answered

18 Answered

#4

#1

#3

#2

HUNT BY THREES PRIORITY QUEUE

HUNT BY THREES RANDOM QUEUE

Agent 1

Agent 2

Agent 3

Agent 4

Agent 5

Agent 6

#1

#2

#3

#4

#5

#6

Order of Priority

Always ring agents 1,2 and 3 at the same time.  If no answer or busy, ring agents 4,5,and 6.

Agent 1

Agent 2

Agent 3

Agent 4

Agent 5

Agent 6

#1

#2

#6

Random Order

Randomly ring 3 different agents at the same time.  If no answer or busy, randomly ring 3 other agents.

#3

#4

#5

Call 1

Call 2

Agent 1

Agent 2

Call 3

Agent 3

YOU TALK. WE MANAGE

Contact Us

12 Daniel Road East

Fairfield, NJ 07004

 

sales@voip-speed.com

 

 

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