MOBILITY

Employees that work remotely (either sometimes or all the time) will enjoy the benefits of Mobile VoIP Speed.  Using an IP Telephone, Smart-Phone, and/or a Soft-Phone application means that they are always connected to the Host, and not the physical office, it will just seem like they are!  Perfect solution for sales personnel, snow-day coverage, or disaster recovery.

UNIFIED COMMUNICATIONS

The VoIP Speed Hosted application provides tools for seamless interactions between co-workers, partners, and customers with any device, and from any place.  Work collaboratively using  Presence, Instant Messaging, Conferencing, Emailing, and Voice Calling features to name a few.

CALL CENTER

VoIP Speed delivers big company functionality to the small & medium size customer with its robust Call Center optional package.  For companies that need agents and supervisors to manage incoming calls, the Call Center package will provide you with all the features you need to provide the highest level of customer service.  Read More....

DIGITAL RECEPTIONISTS

VoIP Speed provides a fully functional Automated Attendant application that will manage incoming call traffic like a pro, and deliver phone calls to the right person.  Best of all, the Digital Receptionist application is a standard feature with no additional monthly charges.

CALL RECORD

As standard feature, the system can be programmed to record calls automatically and archived as a wave for a later review.  You can also record calls manually by simply depressing your Call Record key at any time during the conversation.

CALL ROUTING DID & CID

Incoming Direct-Inward-Dial (DID) & Caller ID (CID) calls can be routed to Extensions, Voice Mail Boxes, Call Queue's, Ring Groups, Digital Receptionists or outside telephone numbers.

In addition, the same DID & CID calls can be re-routed by time-of-day - reflecting your individual office hour schedule.

This routing capability provides you with the ability to treat important customers in a special way by directing their specific calls to a member of your organization of your choosing.

IM & PRESENCE

Business collaboration made easy with Chat, Instant Messaging and Status.  Let your co-workers know your availability in an instant or, route calls independently based on your status.

IM & Presence will provide you with the tools to operate your business with super fast efficiency.

CALL PARKING

Sometimes used in conjunction with paging, Call Parking can provide an efficient way to connect parties together in the system.  There are several "Call Park Orbits' in the system where a call can be temporarily held while searching for the appropriate internal party to connect the call to.  Simply park the call in an orbit, page the internal party, and they can easily retrieve the parked call from any extension on the system including the VoIp Speed Smart Phone application as well as their PC Phone.

BLF STATUS

Call handling is made easier with the use of Busy Lamp Field (BLF) indicators on your extension.  A green lamp indicates that the extension is free and can accept another call while a red lamp indicates that the party is currently on a call and busy.  Even the Touch Screen phone with DSS keys will provide busy status information.